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Mystery Shopping Benefits

With a comprehensive mystery shopping program through Service Impressions, your business can realize a wide range of benefits while evaluating customer service, product knowledge, sales efforts, product quality, and store appearance. Detailed customer feedback from our experienced shoppers provides unique perspectives and enhances your competitive edge.

We are proud to have a database of more than 40,000 experienced shoppers available to shop our clients' locations. Our shoppers are fully informed about every aspect of the "shop" that they are to conduct. Our shoppers will provide complete, accurate and reliable information. This factual information provides our clients with an understanding of their strengths and weaknesses. A company with the ability to identify and correct its weaknesses as well as identify and leverage its strengths will maintain a competitive advantage over its competition.

There are many measurable ways mystery shopping can affect your business' bottom line. A properly-designed mystery shopping program which sets clear standards, provides staff incentives and communicates results can increase sales, cut costs, and improve the customer experience.

Let us continue to help you improve your business. For information about additional services or if you have any questions, please email us at or call us at (916) 683-9895 and ask for Dan Crevin.